We have a 14-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at affan@menova.pk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at affan@menova.pk.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at affan@menova.pk.

Return Policy

ITEMS PURCHASED ON SALE OR DISCOUNT CODES OTHER THE "WELCOME" DISCOUNT CODE ARE NOT ELIGIBLE FOR RETURN, EXCHANGE OR REFUND.

Return/Exchange Duration and Eligibility

  • Our return/exchange window is 14 days. To be eligible for the 14-day return and exchange criteria, YOU MUST send out the package back to us within this timeframe , this time begins from the MOMENT your order has been DELIVERED to you. For instance, if you contact us on day 14 but send out the return package on day 18, YOU WILL NOT BE ELIGIBLE FOR THE RETURN/EXCHANGE. If a chargeback is issued for such cases, we will present our shipping and return policy to your bank, highlighting that you were informed of this policy.

Return & Exchange Conditions

  • For returns and exchanges, items must be shipped back in the original packaging with the tags intact and without any harm or damage to the clothing.
  • Your return or exchange will only be processed once these items have been received and inspected by our team.

How to Initiate a Return or Exchange

  • Start your return or exchange process by contacting us via our contact page or directly at affan@menova.pk. or whatsapp us at 0336-9078690, Our dedicated team will guide you through the necessary steps.

Return Shipping Details

  • We provide return shipping labels only for the USA. For customers in other countries, the responsibility for covering return shipping costs lies with the customer.

Refund Policy

Upon successful receipt and inspection of a returned item, your refund will be processed. The amount will be credited back to the original payment method. Please note that it might take a few business days for the refund to reflect in your account due to varying processing times of payment providers.

Exchange Policy

If you're looking to exchange an item, please get in touch within the 14-day window. After we receive and review the product you wish to exchange, we'll send out the replacement item.